1. General provisions and acceptance

1.1. This document is a public offer within the meaning of Articles 435 and 437 of the Civil Code of the Russian Federation and contains the terms of the contract for the paid provision of analytical and information services Forest Os Global.

1.2. Service provider: FOREST OS Limited Liability Company (FOREST OS LLC), OGRN 1260400001619, INN 0400031243, KPP 040001001. Registered address: 11 Potanina Street, Gorno-Altaysk, Altai Republic, 649000, Russian Federation.

1.3. Full acceptance is the choice of the service and parameters of the Order, providing the necessary data, a separate confirmation of familiarization with the Offer and consent to the processing of personal data and payment for the Order.

1.4. The contract is considered concluded after confirmation of receipt of payment by the server notification of the payment provider. The return of the user to the Site after a payment form does not in itself confirm payment.

1.5. For a corporate or institutional workspace, a separate contract, technical brief or specification takes precedence within its relevant scope.

2. Services and results

2.1. The Contractor processes available satellite, geospatial, climatic and other data on the selected territory and transmits the result in electronic form.

2.2. A one-off Report is a PDF prepared for the selected area, together with CSV, GeoJSON or other materials if included in the product. Basic, Full and Scenario Reports are available with the scope and prices shown on the Website.

2.3. Corporate and institutional workspaces include only agreed roles, reporting, monitoring, API access and integrations. Scope, price, sources and service levels are confirmed in a specification, invoice or separate contract before payment.

2.4. The service is analytical and informational. It does not replace statutory, forest inventory, cadastral, valuation, insurance, investment, legal or other mandatory assessments.

4. Price, payment and receipt

4.1. Current descriptions and prices are posted on the page “Pricing”. The price of each Order is fixed in rubles before payment.

4.2. One-off Reports require payment of 100% of the Order price. Payment terms for corporate or institutional workspaces are defined by the agreed specification or contract.

4.3. Payment is accepted through Robokassa or by other agreed non-cash method. Forest OS does not receive or store full credit card details.

4.4. The price includes taxes payable by the service provider under its applicable tax regime. VAT status and, where applicable, the VAT amount are stated in the Order, invoice and/or primary accounting document before payment. An electronic receipt is issued by the service provider, payment provider or authorised agent in accordance with the applicable procedure.

5. Rights and obligations of the parties

5.1. The customer has the right to receive the service in the agreed amount and term, request status, report shortcomings and use the methods of protection of rights provided for by law.

5.2. The customer provides reliable information, has legal grounds for data transfer, checks the selected product and territory and independently assesses the applicability of the analytical result to its task.

5.3. The Contractor uses the data available at the time of calculation, discloses significant restrictions and has the right to request clarification or propose a change in the volume if it is objectively impossible to fulfill the initial parameters.

5.4. The Contractor may engage infrastructure, data, communications and payment providers while remaining responsible for its contractual obligations within the limits of law.

6. Cancellation, refunds and claims

6.1. The customer-consumer has the right to withdraw from the Agreement at any time subject to payment of actually incurred and documented expenses of the Contractor in accordance with Article 32 of the Law of the Russian Federation "On Protection of Consumer Rights" and Article 782 of the Civil Code of the Russian Federation.

6.2. After the start of processing, the refund is calculated taking into account the confirmed costs and actually provided part of the Service. Claims for defects, non-conformity or violation of the term are dealt with under applicable law.

6.3. Send your request to Sibkub@yandex.ru with “Refund” in the subject line and the Order number. A substantiated claim is reviewed and a refund initiated within 10 calendar days after a sufficiently complete request is received, unless the law provides otherwise.

6.4. The detailed procedure is published under “Refunds and cancellation”.

7. Intellectual property

7.1. The rights to the software, interface, analytics structure, texts, visualizations and methodical materials of Forest OS belong to the Contractor or right holders.

7.2. After payment, the Customer receives a non-exclusive right to use the Report and exports for its own internal, management, research or contractual purposes, without the right to resell, distribute in bulk, extract private datasets or create a competing service.

7.3. The report may be forwarded to employees, consultants, auditors, a bank, insurer or government agency to the extent of a legitimate task while maintaining notifications about the source and limitations.

9. Personal data and confidentiality

9.1. Personal data is processed by separate consent according to Personal data processing policy. Refusal to provide mandatory data makes it impossible to execute, pay and transfer the result.

9.2. Payment data are processed by the payment provider. The service provider receives the information needed to identify payments, Order status and receipts and to perform the Agreement.

9.3. Confidential information is not disclosed, except as necessary to provide the Service, enforce the law, protect a right or engage a contractor with a duty of confidentiality.

10. Liability, duration and disputes

10.1. The parties are liable for breaches of their obligations under the Agreement and applicable law. Liability limitations do not apply where prohibited by law.

10.2. The offer is valid from publication to revocation or replacement. The new version shall apply to future Orders; the paid Order shall be subject to the revised version in force upon payment, unless a subsequent change improves the position of the Customer or is required by law.

10.3. The Agreement is governed by the law of the Russian Federation. Jurisdiction is determined by law and does not deprive consumers of statutory rights to choose a competent court.

10.4. Send enquiries to Sibkub@yandex.ru. The Contractor seeks to respond within 3 working days; a special deadline for the execution of the claim is determined by law or the Agreement.

11. Service provider details

How to submit a request

Send the letter to Sibkub@yandex.ru with “Refund” in the subject line.

Specify the name or name of the Customer, Order number, e-mail address from the Order, requirement and information sufficient to identify the payment. Do not send full credit card details, passwords or confirmation codes.

How the refund is calculated

Before the start of work, the paid amount is returned minus only those actual expenses that the Contractor is obliged to prove. After the start of work, documented expenses and actually provided part of the Service are taken into account.

After the delivery of the result, claims for defects, non-compliance with the Order or violation of the term are considered according to applicable law. The Contractor may gratuitously eliminate the confirmed defect or re-form the result, if this corresponds to the Customer's requirement and the law.

Timing and payment method

A substantiated claim is reviewed and a refund initiated within 10 calendar days after a sufficiently complete request is received, unless the law provides otherwise. The time until funds reach the account depends on Robokassa and the Customer’s bank.

Refunds are usually made by the same method of payment. If this is not technically possible, the Parties shall agree on a legitimate alternative method after identification of the recipient.

Corporate and institutional workspaces

Termination of work, calculations and return are determined by an individual contract or specification. Mandatory consumer rights apply if the Customer is a consumer by law.

1. Data controller

Data controller: FOREST OS Limited Liability Company (FOREST OS LLC), OGRN 1260400001619, INN 0400031243, KPP 040001001. Registered address: 11 Potanina Street, Gorno-Altaysk, Altai Republic, 649000, Russian Federation. Data protection contact: Sibkub@yandex.ru.

The policy is drawn up taking into account the Federal Law of 27.07.2006 No 152-FZ "On Personal Data" and applies to the processing of data of Forest Os Global users.

2. What data is processed

• e-mail address, phone number or messenger identifier, name and information about the company, if indicated;
• coordinates, polygon, name of the territory, country, region, settlement and files uploaded by the user;
• Order number, selected service, price, payment status, receipt information and support requests;
• technical information: IP address, date and time of request, page address, browser type, security logs and errors;
• other data that the user voluntarily provides in the application or correspondence.

Forest OS does not receive or store the full credit card number, CVC/CVV, bank password or payment confirmation code.

3. Purposes and legal bases

• Order execution, payment identification, formation and transfer of the result;
• preparing a proposal and workspace, providing support, performing contracts and processing refunds;
• issuing receipts and meeting accounting and tax obligations;
• protecting the Website, preventing abuse and maintaining technical logs;
• anonymised quality analysis and product improvement.

The grounds are the separate consent of the user, actions on his request before the conclusion of the contract, performance of the contract and obligations under the law, as well as a legitimate interest in ensuring security while respecting the rights of the user.

4. Actions, timelines and protection

The operator may collect, record, systematize, store, refine, use, transmit to the authorized processor, anonymize, block and delete data within the scope of the purpose of processing.

The data are stored no longer than is necessary for the execution of the Order, support, dispute resolution and mandatory tax or contractual deadlines, after which they are deleted or anonymized unless further storage is required by law.

Access delimitation, logging, secure connections, backups and other reasonable organizational and technical measures are applied.

5. Recipients and external services

To the extent necessary, data can be processed by hosting and communication providers, Robokassa and payment infrastructure participants, e-mail, mapping and geocoding services, as well as contractors bound by a duty of confidentiality.

Payment details are entered on the side of Robokassa. When using the territory search, the mapping or geocoding service receives only the request and technical information necessary for a response.

Cross-border transfer is allowed only if the requirements of the legislation of the Russian Federation are met. The Operator does not sell personal data and does not use them for advertising mailings without a separate consent.

6. User rights

The user has the right to request information about processing, clarification, blocking or deletion of data, withdraw consent and appeal against the actions of the Operator. The request is forwarded to Sibkub@yandex.ru and should allow reasonable identification of the applicant without transferring redundant data.

Withdrawal of consent does not affect the lawfulness of processing prior to withdrawal and does not terminate processing that is necessary for the performance of a law, contract or protection of a right. If the mandatory data are deleted before the execution of the Order, the provision of the Service may become impossible.

Service provider

Support

For Order enquiries, include the Order number in the email subject. Use “Refund” for refund requests and “Personal data” for data protection enquiries.

The Contractor strives to respond to normal requests within 3 working days. The term of execution of a legal claim is determined by law or contract.

1. Description of services, characteristics and prices

Analytics and access to Forest Os Global. Composition, area, term, limits and final cost are fixed before payment.

A standard basic report for up to 1 000 ha using available data costs 49 000 ₽. Extended scope and larger territories are quoted separately. Forest asset reviews and scenario assessments require an agreed brief. Full plan comparison, implementation and additional modules: tariff. The term of the basic report is 3-5 working days after payment and receipt of sufficient data; for other packages - on assignment. For previously executed orders, the amounts and deadlines agreed upon during registration are valid.

2. How to place an order

• Select the territory on the map: country, coordinate, address, radius or drawn polygon.
• Select the report type and check the price before payment.
• Provide an email address to get the result.
• Confirm the familiarization with offerrules revocation and consent Policy of Personal Data Processing.
• After payment, the order falls into the queue of preparing a report. The order number is used for status, support and return.

3. Conditions and methods of payment

One-time report is paid in the amount of 100% of the order price. The subscription is paid for the selected settlement period - one calendar month, unless another period is agreed before payment. Payment is accepted through Robokassa or by other agreed non-cash method. Forest Os Global does not receive or store the full credit card number, CVC/CVV, bank password or payment confirmation code.

The contract is considered concluded and the order is considered paid only after receiving a server confirmation of payment from the payment provider. The return of the user from the payment page does not in itself confirm the payment.

Automatic renewal or recurrent write-offs apply only with a separate explicit confirmation of the buyer. If such confirmation is not issued, the renewal of the subscription is carried out after manual payment for the next period.

The price includes taxes that the Contractor is obliged to calculate under the applicable taxation regime. The VAT status and, where applicable, the amount of VAT shall be stated in the Order, invoice and/or initial document before payment.

4. Subscriptions: connection, period, cancellation

Subscription provides access to an agreed set of reports, preserved territories, monitoring and exports during the paid settlement period. The composition and limits of the subscription are indicated on the page “Pricing” And they're fixed before payment.

• Start of access - after confirmation of payment and creation of a client account or after fulfilling the necessary technical conditions.
• If there is not enough data for a particular area, the system shows the cause and does not replace the missing data with a calculated stub.
• Cancellation of the extension by letter to Sibkub@yandex.ru with the topic “Cancel Subscription” and the email address of the account.
• Cancellation of the extension does not deprive access to the already paid period, if the parties have not agreed on early termination and refund.
• The refund for the subscription is calculated according to the rules of refusal of service: the actually rendered part, used reports and documented expenses of the Contractor are taken into account.

6. Refusal to purchase before receiving the service

The Buyer can refuse the service before receiving the result, as well as in the process of providing the service by sending an application to Sibkub@yandex.ru It's called "Return." In the letter you need to specify the name or name of the customer, order number, e-mail address from the order, requirement and information sufficient to identify the payment.

Before the start of work, the paid amount is returned minus only the actual costs of the Contractor, if such expenses are documented. After the start of work, the actually provided part of the service and documented expenses of the Contractor are taken into account. The commission of the payment service or bank is not withheld from the buyer as a separate basis for refund.

7. Step-by-step algorithm of refund

1. The buyer submits the application to Sibkub@yandex.ru with “Refund” in the subject line.
2. The Contractor checks the order number, e-mail address, payment status, execution stage, reports used or subscription period and sufficiency of information.
3. If information is lacking, the Contractor requests clarification.
4. Upon receipt of a sufficient application, the justified claim shall be considered and the refund shall be initiated within 10 calendar days, unless otherwise specified by law.
5. Refunds are usually made by the same method of payment. If this is not technically possible, the parties will agree on a legitimate alternative method after identifying the recipient.
6. The time until funds reach the account depends on Robokassa and the customer’s bank.

Detailed rules published on the page “Refunds and cancellation”.

8. Information, contacts and personal data